Policy

Refund &
Returns Policy

When lead replacements are available and what doesn't qualify.

Applies to all lead purchases · Helix Data Solutions LLC

Our commitment

At Booth Leads, we provide high-quality, AI-verified photo booth leads. Because leads are digital, time-sensitive products, we do not offer monetary refunds. However, eligible leads may qualify for a replacement lead or credit.

✓ Eligible for replacement
📞 Invalid contact information
Phone number doesn't work or is disconnected.
🛡️ Unauthorised submission
Details submitted without the client's knowledge.
⚠️ Fraud or phishing
Lead is clearly fraudulent or originates from a competitor.
✗ Not eligible for returns
🚫 Client booked another provider
A normal sales outcome — competition is expected.
🤷 Client changed their mind
The client decided not to book anyone.
📵 No response from client
Client doesn't reply to calls, WhatsApp, SMS, or email.

Verification process

All return requests are reviewed by our team, which may include calling and emailing the lead directly to confirm eligibility. If a lead meets the criteria, a replacement lead or credit will be issued. We reserve the right to make the final determination on all requests.

How to submit a request

Email info@boothleads.co.uk with your order number and reason. We aim to respond within 2 business days.